Banking Safely Today

Posted by Kelly Potes on Mar 12, 2020 1:47:28 PM


As your local community bank, the health and safety of our customers, employees, and community are our top priority. We are monitoring recommendations regarding the situation with COVID-19 (the coronavirus) from the Centers of Disease Control and Prevention as well as our local health officials to best address this situation as it unfolds.

While we want you to feel safe visiting any of our ChoiceOne Bank offices, we also want to remind you of the tools and resources we have available to bank where you feel safest.
Bank from Your Home
You can access your accounts and do most all your banking using these services. Please call Customer Service Center at 888.775.6687 if you need help with any of these services.

  • Online Banking
  • Mobile Banking and Mobile Deposit
  • Telephone Banking
  • Remote Deposit Capture for Businesses

Bank from Your Car
You can also bank from the convenience of your car with drive-up service. Please visit our website for the locations and hours of our drive-up service near you.
Bank in Your Branch Office
We continue to take extra precautions to keep our branch offices clean and sanitized. Our employees are also practicing the recommended safety tips including frequent handwashing, maintaining an appropriate social distance (sorry no handshaking for now), and staying home if ill.
Beware of Scams
Unfortunately, during these times there are fraudsters and scammers who will use scare tactics as a way to steal information and money. Be wary of any email or phone call where you are asked to reset passwords, check links to other sites and maps, and give personal information.
As a business, we have an agile response plan in place to prevent service disruptions. We have continuity plans for critical operations and test them regularly. These plans include alternative work locations for our employees if necessary. We will keep you posted as this situation unfolds. Your safety is our main focus.
Please feel free to call us with any questions and concerns, and if you need help using any of our services at 888.775.6687.
Thank you for trusting us with your banking needs. We are here for you in person, on the phone and online.

Kelly Potes Dark Signature
Kelly Potes 
CEO and President